Rejected payments, collections and standing orders

Use the Rejected payments, collections and standing orders window to display a list of orders (including foreign payments) and standing order payments that were sent for processing and rejected from booking.
The list shows rejected orders of the subject created within all direct banking applications and rejected standing order payments from all KB systems. Rejected SIPO payments are not displayed in this list.

The list displays rejected payments related to all accounts accessible to the user through the MojeBanka Business application - either for the currently selected subject or for all administered subjects.

Orders rejected online are displayed in the summary immediately after rejection (this does not apply to batch payments in the continuous mode - if they are not recorded online, they are sent to night processing).

Batch orders rejected during night processing and unprocessed payments of standing orders will be displayed in the summary only after night processing (the next Business day).

For those who set up the KB register service through the bank branch, the order (not applicable to standing order payments!) rejected during night processing (clearing) because of insufficient funds will be repeatedly placed in processing on upcoming days (according to the number of days agreed). Consider this fact before creating a new order.

For users who have not set up the KB register service, the status of a payment order added to the batch that was rejected due to insufficient funds has been established. It is called "waiting for funds" and represents a temporarily rejected payment order due to insufficient funds, waiting for funds. Therefore, do not send such an order of a batch for processing again. Wait for a further reply from the system - the order shall either be booked (and you will see it in Transaction history) or rejected (conclusively) in Rejected payments... or in the Batch - details window, too.

This window shows all orders the user is assigned to use, i.e. it is not necessary to select an account in the upper frame drop-down list.
Orders in the Rejected payments... window are displayed for a period of up to 92 days (for natural persons - normal persons) or up to 31 days (for others) from the date of rejection.
Orders are sorted by their processing dates and accounts.

In addition, all rejected online orders created through mojebanka or profibanka will be displayed in the List of orders list with the rejected status.
No active operation can be performed in the Rejected payments, collections and standing orders window.

Description of some terms (such as Header, Notifications, variable and others symbols etc.) can be found in the glossary or in FAQ.

Description of the window and its elements

Filter:

Element Description
Extended/Basic filter Click to display or hide the extended filter used to restrict the number of displayed rejected orders.
From ... Till ... A date specifying the lower and upper limit of the displayed period. For example, to display orders rejected between 10 and 16 February 2005, 10.2.2005 and 16.2.2005 must be entered in these fields.
You can choose the date using the associated calendar.
From ... Till ... toggle switch A toggle switch for faster entering of periods to display the list. After selecting the period, the appropriate dates will be loaded to From… Till… fields. When the same account is selected for the next time, the last selected period will be set by default.
Select subject Choose whether you want to display rejected orders for the currently selected subject or for all operated subjects.
From... To ... All rejected orders with their amounts within the From... To... interval (inclusive) will be displayed.
Clear filter button Press to reset filter, i.e. cancel user-defined filter settings.
Display button Press to display a list of rejected orders related to the account selected in the upper frame drop-down list restricted by filter settings. All conditions apply simultaneously.

List:

Element Description
Account number The number of the debited account.
Rejection reason A description of the data causing rejection of the order during processing.
For rejected standing order payments, the rejection reason is not displayed in the application.
Amount and currency The amount and currency of the order.
Tape of order Type of rejected order:
  • for payment (including foreign payments): payment
  • for outgoing collection order: collection to the credit of account
  • for standing order payment: standing order
    		•
    Receipt date in KB The date of sending the order to the bank for processing.
    The date of sending the order to the bank for processing. Accounting date when the order was rejected.
    Authorized by Identification of the person who sent the order to the bank.

    MojeBanka Business